Microsoft 365 & Power Platform Support
Scalable Support That Fits Your Business — When and How You Need It. Our support services are designed to ensure the smooth operation and continuous evolution of your Microsoft 365, SharePoint, and Power Platform solutions.
Support Services
Microsoft 365 Support
– Reliable Personal Expert-driven
Microsoft 365 is the backbone of modern collaboration—but ensuring smooth operations requires more than just licenses.
Our support team offers technical expertise, fast response times, and a deep understanding of your environment. Whether it’s user requests, admin issues, or security configurations—we’re your reliable partner for daily operations and special cases.
Predictable with a fixed monthly flat fee
Optional 1st-level triage with defined response times
Optional 2nd-level support providing solution proposals
Unlimited tickets per month with defined support effort
Acceptance and processing of change requests
Power Platform Support
– Efficient and Tailored
The Power Platform unlocks new opportunities for automating and digitizing your business processes.
Our support team provides expert assistance in implementing, customizing, and extending your Power Apps, Power Automate flows, and Power BI solutions. We help you unleash the full power of the platform—with fast resolutions, targeted troubleshooting, and practical advice.
Predictable support hour pool with a fixed monthly fee
Backup support and escalation management for critical cases
Assistance with updates and adjustments of integrations
Proactive monitoring of the Power Platform environment
Unlimited tickets with defined support scope
Acceptance and handling of change requests
Flexible Availability Options for Your Support
Availability Times
Business Hours
Extended Hours
24/7 Support
Support Times
09:00 – 17:00
07:00 – 19:00
Round-the-clock
Info
Standard coverage for most use cases
Ideal for early-start teams or late shifts
Critical for always-on operations and global teams